How do I reset my password?

When logging into your dashboard, you are able to make 5 attempts to enter the correct user credentials. If you have forgotten your password, you can follow the password reset process, in order to regain access to your dashboard. Please follow the following process:

Please note, after your fifth attempt, your account will be automatically locked.

- Step 1

- Step 2

- Step 3

- Step 4

If you do not receive your password reset email, please contact client-support@onfido.com who will be able to help you with this issue and guide you through.