Please see below for a list of explanations for check and report statuses on your dashboard.
|Applicant has been sent an application form to fill in. This can be found in their inbox.||The applicant is sent a reminder every day for 10 days until they complete their application form.|
|Applicant was unable to provide sufficient information and/or documents to start the process. Therefore, Onfido has reopened the application form to the applicant.||The applicant is sent a reminder every day for 10 days until they complete their application form.|
|The check is being processed by Onfido.|
|All the checks on this applicant are completed.||
The complete status will only
The check has been withdrawn upon client request or check has been submitted incorrectly, therefore, we are unable to process.
NB: Reasons for this may vary.
|Individual reports can be withdrawn and overall reports can also be withdrawn.|
|Check is paused until you, i.e. the client, resume it manually. It is especially used by clients who want to run the checks when they are ready.||This will need to be set up on your account. Contact email@example.com if you would like more information.|