Are you integrating with our API?
You can create your own capture experience, or use our SDKs. The Developers Hub contains our API reference, SDK documentation and quick start guides.
Are you using the dashboard?
You can request a Facial Report using the dashboard, accompanied by a Document Report - we’d need a government issued identity document with a face to compare the face on the selfie to.
On the dashboard navigate to the Checks tab, and then click the New check button.
Tick both the Document report and Facial report boxes, and the Request documents radio button. This will ask the applicant to fill in a form and provide a copy of their identity document and capture a photo of their face. Once they have completed their form, the reports can be processed by Onfido.
You cannot manually upload an applicant's selfie to the dashboard, as selfies need to be taken live at the time of report creation.
Facial Similarity Video Reports are only supported via SDK capture, not form via dashboard.