How to change company name in emails sent to applicants?

Onfido Standard check sends out an email to the applicant to fill out a form and provide the necessary documents for check processing. The email that is sent to the applicant represents your company and its name. 

Sample applicant email sent from ABC Company:

If you need to change the company name in the email being sent to applicants, you would need to add a new brand and make it default, or update the existing brand. 

Steps to create a new brand:

1. Login to your Onfido dashboard with permission to create a brand. 
   Note: Only users with Admin and Owner roles can create a new brand. Read more about user roles and permissions here. 
2. Click on the 'Account' tab on the left panel and then choose the 'Organization' tab:
   
3. Under the 'Create a new brand' field, enter the new brand name and click on the 'Add brand' button:
   
4. Once the new brand is added, hover on it and then click on the 'Make default' button:
   

Onfido will use this newly created brand as default to send out in applicant emails going forward. 

Note: If you do not see the 'Brands' option in your Onfido account, reach out to Onfido Support by sending an email to support@onfido.com to enable it for your account.