Your Dashboard

Data Deletion

• What is the Data Deletion Tool and who can use it?
• How can I delete applicant data?
• How can I restore an applicant before they are deleted?

Getting Started

• How do I start using the platform?
• How can I change my account settings?
• Do I need to pay for extra users?
• How can I add more users to my account?
• How do I deactivate users?

Starting Checks & Reading Results

• Would it be possible to get a demo?
• What do the statuses/results on my dashboard mean?
• How can I access the applicant's form?
• How can I find the applicants in the library?
• Starting an Express Check through the dashboard
• Starting a Standard Check through the dashboard

See all 8 articles

Monitor Applicants

• How can I use Dashboard Analytics?
• How to filter and export data from the dashboard?
• How do I add the tag to the applicant? What can I use this for?

Password and Security

• What is Multi-factor Authentication?
• How can I set up Multi-Factor Authentication for my Organisation?
• How can I set up Multi-Factor Authentication as a user?
• How can I reset Multi-Factor Authentication?
• How do I reset my password?

Invoicing

• How does Onfido charge for checks?
• How can I tell which applicants I have been invoiced for?
• When will I get charged for the checks? Where can I see how much I will be charged?
• How can I monitor my spending?

Get in touch with the team!

• How can I get in touch?